Support, sell to, and
understand your customers
in one place
KexIA brings WhatsApp, Instagram, Facebook, email, and MercadoLibre together in a single inbox and uses AI agents to answer queries, sell, organize conversations, and route them to your team when needed. And when the conversation ends, it helps you understand what happened.
Your team shouldn't waste time
always answering the same thing.
KexIA brings WhatsApp, Instagram, Facebook, email, and MercadoLibre together in a single inbox and uses AI agents to answer queries, sell, organize conversations, and route them to your team when needed.
With KexIA you can:
- Respond faster: AI handles queries in seconds, 24/7.
- Sell with up-to-date information: It checks your catalog to provide prices, stock, and availability.
- Centralize all your messages: Your channels arrive in a single inbox, with the full history of each conversation.
- Know when to step in: AI resolves what it can and routes to a person or the right team when needed.
An AI that works with your business information.
Configure it to understand
what you sell and how you assist customers.
No coding required. You can create an agent by defining its role, uploading the information it needs, and configuring how you want it to communicate.
Your catalog
To check products, prices, stock, and availability when responding.
Your frequently asked questions
To respond using the information you've already defined for your business.
Your brand's tone of voice
You can define tone, greetings, language, currency, and other rules to adapt each agent to its role.
Different agents for different tasks
You can have, for example, an agent specialized in sales and another in frequently asked questions.
It responds, organizes, and knows when to hand off to a person.
AI doesn't have to do everything.
KexIA can coordinate the work between different agents
and your human team depending on what each conversation needs.
A customer makes a general inquiry.
The AI responds.
The customer wants to buy.
The conversation can be passed to the sales agent.
They need help with a specific issue.
It is routed to the appropriate department.
A member of your team takes over the conversation.
The AI stops intervening and the person continues with all the context.
It also works on the conversations your team doesn't have time to review.
Audio, long conversations, and sales opportunities.
KexIA can process information that normally forces your team to spend time manually.
Transcribes voice messages
Audios can be converted into text to make it easier to check their content.
Summarizes conversations
Whoever takes over a conversation can quickly understand what happened, without reviewing the entire history.
Classifies opportunities
Conversations can be identified according to their outcome, helping to detect where to focus sales efforts.
Maintains context
The conversation's information supports the work of both the AI and the people involved in it.
Test your agent before putting it in front of a customer.
Configure. Test. Adjust.
Then activate it.
With the Sandbox, you can chat with your agent in a test environment before connecting it to a live operation. You can ask it questions, test complex situations, and see how it uses the information you provided.
If something needs adjusting, you modify it and test again.
How the agent responds.
What information it uses to respond.
How it checks products or frequently asked questions.
If the tone is appropriate.
How it acts in situations you want to control.
When you are satisfied with its behavior, you activate it.
All your channels.
A single operation.
WhatsApp · Instagram · Facebook · Email · MercadoLibre
Your customers can choose where to contact you. Your team doesn't have to work jumping between applications.
KexIA brings conversations together in the same inbox so you can handle, organize, and assign them from a single place.
Each conversation can have:
- Status and priority.
- An assigned person or team.
- Tags to classify it.
- Internal notes to coordinate work.
- Quick replies for frequent queries.
- Associated files and information.
- A complete history of what happened.
The AI and your team work on the same conversation.
Automate what always happens the same way.
Not everything is
Artificial Intelligence
There are processes that simply need to always run following the same rule.
KexIA allows you to configure actions and flows to automate, for example, messages, routing, and assignments.
You can also set business hours so that each channel behaves according to how your business operates.
AI resolves conversations that require understanding context. Automations take care of tasks that follow clear rules.
An up-to-date catalog to respond better.
Update your product information and allow the agent to check it when assisting customers.
KexIA can work with data such as:
Products · Prices · Stock · Availability · Images
You can upload this information directly, import it, or connect it with the sources available in your operation.
This way, the sales agent responds using your business information and can offer alternatives when a product is unavailable.
Convert thousands of conversations into information to make better decisions.
It doesn't just respond.
It shows you what's happening.
Your messages contain information about what your customers need, ask, value, and also about the problems they encounter. The problem is that reading and analyzing all of that manually takes too much time. KexIA uses AI to analyze conversations and generate reports based on the period you want to review.
Why they contact you
What topics and queries appear most frequently.
How conversations evolve
Trends in your customers' experience and sentiment.
What the AI needs to improve
Situations or topics where the agent couldn't resolve a query.
What is taking up your team's time
Repetitive questions and tasks that may represent automation opportunities.
Which words and topics are repeated
Useful information to better understand your customers and detect patterns.
And you can also check the operational data of your customer service: conversation volume, activity by channel, response times, and the participation of the AI and the human team.
You choose the period. KexIA analyzes what happened and generates the report.
Un chatbot común
vs. KexIA
Chatbot común
KexIA
Precios y stock
Respuestas fijas que se desactualizan
Cotiza contra tu catálogo real, en vivo
Cuando no sabe
Inventa o corta la conversación
Deriva a un humano y deja nota interna
Audios de WhatsApp
No los entiende
Los transcribe solos
Reportería
Un par de gráficos de barras
Informes escritos por IA: sentimiento, intención, fallas y palabras clave
Probarlo antes
Lo activás y rezás
Sandbox para probar y ajustar sin riesgo
Crear un agente
Requiere un desarrollador
Creador visual + opción a medida cotizable
Canales
Solo WhatsApp, casi siempre
WhatsApp, Instagram, Facebook, mail y MercadoLibre
Less time managing conversations.
More time growing the business.
KexIA brings your channels together, automates tasks, helps you respond and sell, and transforms conversations into useful information.
A platform to serve better today and better understand what to improve tomorrow.